General Conditions of Sale

General Conditions of Sale (GCS)

1. Preamble

These General Conditions of Sale (GCS) govern the contractual relations between Naughty Velvet , a brand managed by AM-ONE LLC , and any user of the Naughty Velvet site (hereinafter “the Customer”).

By validating his order, the Customer accepts these General Terms and Conditions without reservation.

2. Company identification

3. Products

The products offered on the site are high-end lingerie items. Each product is accompanied by a detailed description and photographs that are as faithful as possible.
Please note : Colors and textures may vary slightly depending on the Customer's screen display.

4. Order

To place an order, the Customer must follow the following steps:

  1. Select the desired products and add them to the cart.
  2. Validate the basket.
  3. Enter personal information and delivery details.
  4. Choose a payment method.
  5. Validate the order after acceptance of these T&Cs.

An order confirmation will be sent by email.

5. Price and payment

5.1 Price

The prices displayed on the site are in euros (€) and include all applicable taxes (TTC). Delivery costs are specified before the order is validated.

5.2 Payment

Payment can be made via the following methods:

  • Bank card (Visa, Mastercard, etc.)
  • PayPal

Payment is secured via the Shopify e-commerce platform.

6. Delivery

6.1 Delivery times

We ship mainly to Europe and some international countries. Delivery times are estimated between 3 and 10 working days , depending on the destination.

6.2 Delivery costs

Shipping costs are calculated based on the weight of the order and the destination, and are displayed before validation of the order.

6.3 Delivery Problems

In the event of delay, loss or receipt of a damaged product, the Customer must contact us within 7 working days at the following address: naughtyvelvet .ue @gmail .com .

7. Withdrawal and returns

7.1 Right of withdrawal

The Customer has 14 days from receipt of the order to exercise his right of withdrawal.

7.2 Return conditions

  • Items must be returned in their original condition, unworn, unwashed, with their tags intact.
  • Return costs are the responsibility of the Customer, except in the case of a defective product.

To initiate a return, Customer must contact naughtyvelvet.ue@gmail.com to receive instructions .

8. Guarantees

All our products benefit from legal guarantees of conformity and hidden defects, in accordance with current legislation.

9. Intellectual property

The contents of the site (texts, images, logos, design) are the exclusive property of AM-ONE LLC and are protected by intellectual property laws.

10. Liability

AM-ONE LLC cannot be held responsible for indirect damages linked to the use of the site or the products ordered.

11. Modification of the T&Cs

Naughty Velvet reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in effect at the time of the order.

12. Applicable law and disputes

These T&Cs are governed by American law, unless otherwise provided for European consumers. In the event of a dispute, an amicable solution will be sought before any legal action.

Last updated: 22/12/2024